Cancellation & Refund Policy

1.1:1 Video Consultation & Mentorship Bookings

For paid consultation sessions and mentorship meetings scheduled through the Anozik calendar:

• Host / Creator Cancellation: If a creator cancels a confirmed appointment slot, a 100% full refundof the booking amount is automatically initiated to the guest's original payment method.
• Host No-Show Protection: If a creator fails to attend the scheduled video meeting session, the attendee must notify support at support@anozik.com within 24 hours of the scheduled time. Upon verification, a full 100% refund is issued immediately.
• Attendee Rescheduling & Cancellation:Attendees may reschedule or cancel their confirmed booking slot up to 24 hours prior to the scheduled start time by using the link in their confirmation email or contacting support. Cancellations made with less than 24 hours notice are subject to the host's discretion.

2.Digital Projects, Source Code & Templates

Digital projects and code archives are delivered immediately upon successful payment authorization via an on-screen download link and email receipt.

• Due to the intangible nature of digital downloadable goods, purchases are generally non-refundable once the file has been accessed or downloaded.
• Corrupted or Defective Files: If you encounter a technical defect or corrupted download archive, please contact our support team within 48 hours of purchase. If we are unable to provide a functional replacement, a full refund will be issued.

3.Coffee Appreciation Tips ("Thanks")

Coffee tips and appreciation payments sent through the "Buy a Coffee / Say Thanks" feature are voluntary, peer-to-peer gratuity contributions credited directly to the creator. These voluntary contributions are non-refundable.

4.Paid Smart Forms & Event Registrations

If you register for a paid creator-hosted event or workshop that is subsequently cancelled or called off by the creator host, you will receive a full 100% refund of the registration fee.